Shipping policy

Last updated: [June, 2025]


 

1. Overview

 


All pieces are handmade and shipped from our London studio:

Jasmine Samuels Ceramics

29 Eccleston Pl, London SW1W 9NF, United Kingdom


We ship across the UK and worldwide using reliable, trackable services. Every order is wrapped by hand to ensure it arrives safely and beautifully presented.

 

 

 

2. Processing Times

 

Item Type

Dispatch Time

Ready-to-ship

3–5 business days

Made-to-order / Custom

Up to 4 weeks for creation & packing

Processing time begins the next business day after your order is placed.

 

 

 

3. Carriers & Services

 

Region

Standard

Express

UK

Royal Mail Tracked 48

DPD Next-Day

Europe

Royal Mail International Tracked

UPS Express Saver

Rest of World

Royal Mail International Tracked

DHL Express

A tracking link will be emailed as soon as your parcel leaves the studio.

 

 

 

4. Estimated Delivery Times (after dispatch)

 

 

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–14 business days

 


Delivery times are estimates and may vary during peak seasons or customs delays.

 

 

 

5. Shipping Rates

 


Shipping is calculated at checkout based on weight and destination. Final rates are shown before you confirm payment. Orders over £250 ship free within the UK.

 

 

 

6. Local Pickup (London)

 


Select “Local Pickup” at checkout to collect free of charge from Studio Pottery London. We’ll email you within 24 hours to arrange a collection time.

 

 

 

7. International Duties & Taxes

 


International customers are responsible for any import duties, VAT, or brokerage fees charged by their country. We cannot mark shipments as “gift” or undervalue items.

 

 

 

8. Packaging & Sustainability

 


We use recyclable cardboard boxes, paper tape, and biodegradable packing peanuts. Please reuse or recycle where possible.

 

 

 

9. Address Issues & Undeliverable Parcels

 


Please double-check your shipping address at checkout. We cannot reroute parcels once shipped. Undeliverable parcels returned to us can be resent; reshipping charges may apply.

 

 

 

10. Lost or Damaged Parcels

 


If tracking shows a parcel is lost, or if your order arrives damaged, email us within 48 hours at jasminesamuels@gmail.com. with photos and your order number. We will file a claim with the carrier and arrange a replacement or refund.

 

 

 

11. Contact

 


Questions about shipping? We’re happy to help.

Email: jasminesamuels@gmail.com.

Address: Jasmine Samuels Ceramics, 29 Eccleston Pl, London SW1W 9NF, UK


Thank you for supporting handmade ceramics and for your understanding of our small-batch shipping process.